Privacy Policy
This Privacy Policy applies to berly & co (ABN 31654480369). berly & co respects your privacy and is committed to protecting your personal information. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (the "Act") and any other applicable privacy laws.
For more information about the Act and Australian Privacy Principles, visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.
1. Collection and Use of Personal Information
(a) Information We Collect
We may collect personal information in the course of our business when you:
- Visit our website or social media pages
- Sign up for our newsletter
- Place an order through our website
- Enter a competition or promotion
- Contact us for inquiries or customer support
The types of personal information we collect may include:
- Your name, age, email address, phone number, and postal address
- Payment details for order processing (handled securely by third-party providers)
- Browsing data such as IP address, browser type, and website interactions
When you visit our website, we or our service providers may also collect non-personal information such as the date and time of your visit, pages accessed, and device information for statistical and website improvement purposes.
We use cookies and similar technologies to enhance your experience. You can disable cookies in your browser settings, but doing so may impact certain website functionalities.
(b) How We Use Your Information
We use the personal information collected for purposes including:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending updates, promotions, and newsletters (if you have opted in)
- Verifying your identity
- Improving our website, products, and services
- Preventing fraud and complying with legal obligations
2. Disclosure of Personal Information
We do not sell or rent your personal information. However, we may disclose your personal details to:
- Service providers (e.g., payment processors, shipping carriers, website hosting, email marketing platforms)
- Legal authorities if required by law
- Related business entities for operational purposes
- Other parties with your consent
Our third-party service providers are required to keep your information confidential and use it only for providing services on our behalf.
3. Security of Personal Information
We take reasonable measures to protect your personal data from loss, misuse, and unauthorised access. Transactions on our website are encrypted using SSL (Secure Socket Layer) technology.
However, no data transmission over the internet is 100% secure. We cannot guarantee the security of any information sent to us via email or online forms.
4. Accessing and Updating Your Information
You may request access to or correction of your personal information by contacting us at info@berlyandco.com.au. We will respond within a reasonable timeframe.
In certain cases, we may be legally required to withhold access or corrections, in which case we will provide an explanation.
5. Unsubscribing from Marketing Communications
If you no longer wish to receive marketing emails from us, you can unsubscribe using the link in our emails or by contacting us at info@berlyandco.com.au.
6. Privacy Concerns and Complaints
If you have concerns about our handling of your personal information, please contact us at info@berlyandco.com.au.
If your issue is not resolved satisfactorily, you can contact the Office of the Australian Information Commissioner at 1300 363 992 or visit www.oaic.gov.au.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
8. Contact Us
For any privacy-related inquiries, please contact us at info@berlyandco.com.au.