Shipping and Returns

Shipping Information

  • We aim to dispatch all orders within 24 hours of purchase
  • Please note time frames provided are only estimations
  • We process and ship orders Monday through Friday
  • Orders placed on weekends or public holidays will be processed the next business day
  • Once your order is dispatched, you will receive a confirmation email with a tracking number to track your package

Australia

  • FREE standard shipping (4-7 business days)
  • Express shipping available for $15 AUD (1-4 business days) 

New Zealand

  • FREE standard shipping (5-8 business days)
  • Express shipping available for $15 AUD (3-6 business days)

Asia (Hong Kong, Japan, Malaysia, Singapore, South Korea)

  • Standard shipping $30 AUD (5-8 business days)
  • Express shipping $45 AUD (3-6 business days) 

Europe (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom)

  • Standard shipping $45 AUD (8-11 business days)
  • Express shipping $60 AUD (5-8 business days) 

USA/Canada

  • Standard shipping $35 AUD (6-10 business days)
  • Express shipping $50 AUD (4-7 business days) 

United Arab Emirates

  • Standard shipping $60 AUD (6-9 business days)
  • Express shipping $75 AUD (4-7 business days) 



Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a simple returns process.

Conditions for Returns:

  • Items must be returned within 30 days of receipt
  • Products must be unused and in their original packaging
  • Proof of purchase (receipt or order confirmation) is required for all returns

How to Return:

  1. Contact us: Email our customer service team at info@berlyandco.com.au with your order number and reason for the return
  2. Pack your item: Securely pack the item in its original packaging
  3. Return shipping: You will be responsible for the cost of return shipping. We recommend using a tracked service to ensure your item reaches us
  4. Refund process: Once we receive and inspect your return, we will process a refund to your original payment method within 3-5 business days. Shipping fees are non-refundable


Contact Us

For any questions about our shipping or returns policy, we are here to help! Please contact us at info@berlyandco.com.au